top of page
Search

White paper: The Size Penalty

  • Writer: Phil McCavish
    Phil McCavish
  • Jun 23
  • 1 min read

Why larger housing associations satisfy fewer tenants, and why it is a design choice rather than an inevitability.


Rannoch’s TSM Insights Report described a clear and consistent pattern in the 2025 Tenant Satisfaction Measures data: larger housing associations deliver systematically lower tenant satisfaction than smaller ones. We described this as the TSM 'size penalty'. This companion paper asks the question that naturally follows: if scale carries a satisfaction penalty, is that penalty inevitable, or is it a consequence of how organisations choose to design themselves?



To disucss anything raised in this paper, please get in touch: info@rannochassociates.co.uk

 
 
 

Comments

bottom of page