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Everyone is talking about AI; from your board, to your suppliers, to your team. There is a perceived urgency: “Why are you not ‘doing AI’ yet?” Reality: colleagues already use AI assistants for personal productivity, but sector-wide operational adoption is still early. You don’t need to be first - you do need to be safe, ready, and focused on measurable value for customers and homes. It's important to remember AI is not one thing and this article considers 1) general-purpose

Five recommendations from our experience implementing technology and AI in the housing sector.